shipping policy

🚚 VenturePaw™ Shipping & Delivery Policy

Last Updated: 21 July 2026

At VenturePaw™, we want to make getting your order as simple and stress-free as possible. This Shipping & Delivery Policy explains how we process and deliver orders placed through our online store.

By placing an order with VenturePaw™, you acknowledge and agree to the delivery terms outlined below, subject to your rights under applicable South African law.

🇿🇦 Shipping Across South Africa

We currently deliver orders to addresses within South Africa.

Our goal is to get your VenturePaw™ products to you as quickly and safely as possible.

📦 Estimated delivery time: 8–10 business days

Delivery times are calculated in business days and generally exclude:

  • Saturdays
  • Sundays
  • South African public holidays

The estimated delivery period begins once your order has been successfully processed and dispatched for delivery.


🚚 Our Delivery Partner

VenturePaw™ uses AMAREX Store to Door for the delivery of your order.

Once your order has been dispatched, your parcel will be handed over to our delivery partner for transportation to the delivery address provided during checkout.

Where tracking information is available, we may provide you with tracking details so that you can monitor the progress of your delivery.

⏱️ Delivery Times

We aim to deliver orders within 8–10 business days.

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date, unless a specific delivery date has been expressly agreed with you.

While we work hard to ensure that your order arrives within the estimated timeframe, delivery may occasionally take longer due to circumstances outside our reasonable control.

These circumstances may include:

  • 🚚 Courier delays
  • 🌧️ Severe weather conditions
  • 🚧 Road closures or transport disruptions
  • 📦 Unusually high parcel volumes
  • 🏖️ Public holidays and peak shopping periods
  • 🏠 Incorrect or incomplete delivery information supplied by the customer
  • 📍 Remote or difficult-to-access delivery locations
  • ⚠️ Operational disruptions affecting our delivery partner
  • 🛃 Customs or regulatory delays, where applicable
  • 🌍 Other unforeseen events beyond our reasonable control

If your order is delayed, we will make reasonable efforts to assist you in obtaining an update from our delivery partner.


⚠️ Delays Outside Our Reasonable Control

Although we aim to deliver your order within the estimated 8–10 business day timeframe, VenturePaw™ cannot guarantee that every order will arrive within this timeframe.

We will not be responsible for delays caused by circumstances that are genuinely outside our reasonable control, including delays caused by the courier or other third parties, to the extent permitted by applicable South African law.

However, this does not exclude or limit any rights you may have under the Consumer Protection Act 68 of 2008 (CPA) or any other applicable law.

Where VenturePaw™ is legally responsible for a failure to deliver or an unreasonable delay, your statutory rights remain unaffected.


📍 Please Check Your Delivery Information

Please make sure that your delivery information is correct and complete before placing your order.

This includes:

  • Full name
  • Correct physical address
  • Unit or apartment number, where applicable
  • Suburb
  • City or town
  • Province
  • Correct postal code
  • Valid contact number

VenturePaw™ cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, to the extent permitted by law.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at:

📧 venturepawprimary@gmail.com

We will do our best to assist you. However, we cannot guarantee that an address can be changed once an order has already been dispatched.


📦 Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been handed over to the courier.

If your tracking information has not updated for an extended period or your parcel appears to be delayed, please contact us at:

📧 venturepawprimary@gmail.com

We will assist you in contacting the relevant delivery partner where reasonably possible.


🏠 Delivery Address

Please ensure that someone is available to receive your order at the delivery address provided.

If the courier is unable to complete delivery because nobody is available, the courier may attempt delivery again or make alternative arrangements in accordance with its delivery procedures.

Additional delivery attempts or changes to delivery arrangements may be subject to the courier’s policies.


📦 Damaged Packages

If your parcel appears to be visibly damaged when you receive it, we recommend taking photographs of the parcel and its packaging before opening it.

If the product itself has been damaged during delivery, please contact us as soon as reasonably possible at:

📧 venturepawprimary@gmail.com

Please include:

  • Your order number
  • Your full name
  • Photographs of the outer packaging
  • Photographs of the damaged product
  • A description of the damage

We will investigate the issue and, where applicable, provide the remedy required under our Returns & Refunds Policy and applicable South African consumer law.


🔎 Missing or Lost Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We will make reasonable efforts to investigate the status of your shipment with our delivery partner.

If a parcel is confirmed to be lost in transit, VenturePaw™ will assess the situation and provide the appropriate remedy in accordance with applicable South African law.


🔄 Delivery Delays & Your Consumer Rights

VenturePaw™ aims to provide accurate delivery estimates and keep customers informed of significant delays.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or waive any rights or remedies you may have under South African law.

In particular, this policy does not exclude rights that may arise under the Consumer Protection Act 68 of 2008, including applicable rights relating to delivery of goods.

Where a delivery is not made within the agreed timeframe or otherwise fails to comply with applicable legal requirements, you may have rights and remedies available under South African law.


💳 Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable delivery charges will be clearly communicated to you before you finalise your order.

📩 Contact Us

If you have any questions about your order or delivery, please contact us:

VenturePaw™

📧 Email: venturepawprimary@gmail.com

🌍 Website: venturepaw.co.za

🇿🇦 Based in South Africa